Liebherr Service opts for IntraFind’s iFinder5

Liebherr-Hausgeräte Ochsenhausen GmbH employs IntraFind’s iFinder5 elastic as Enterprise Search solution. The software makes it possible to quickly provide the relevant knowledge in the event of service and to be able to react in a customer-oriented manner.
As a manufacturer of high-quality refrigerators and freezers for private and commercial use, Liebherr attaches great importance to perfect customer service - from the initial consultation through to rapid troubleshooting. The knowledge required to provide services is often spread across different sources,  such as manuals, repair instructions, spare parts catalogues, or service reports. With the iFinder5 elastic search solution, the relevant product and service-information from various data sources will be found for the most diverse questions.

Better customer service thanks to fast search

The browser-based search engine supports hotline support staff, local technicians and Liebherr trading partners - simply, comprehensively and, above all, without delay. The rapid retrieval of information helps to improve service quality, minimize processing times, further increase customer satisfaction and strengthen customer loyalty.